Frequently Asked Questions

All repairs carry a 2-year / 40,000 km warranty on parts we supply and on our labour; engine and gearbox overhauls carry 12 months / 30,000 km. Wear parts such as pads and wipers are covered against defects, not normal wear. The warranty terms are printed on your invoice.

Genuine parts come in the carmaker’s packaging; OE-quality equivalents are made to the same specification, often by the same suppliers, and cost less. We never fit unbranded low-quality parts. Your quote shows both options with prices, and you decide.

No — as long as maintenance follows the manufacturer’s schedule with parts and fluids of matching quality, your warranty remains valid. We stamp your service book, record the oils and parts used on the invoice and keep a digital record you can show at any time.

For repairs that take more than one day we provide a courtesy car, subject to availability — please mention it when booking. Within the city we can also collect your car and bring it back after the service.

At intake you receive a job number by SMS. Enter it on our “Job status” page together with the last 4 digits of the phone number you gave us, and you will see the current stage — diagnosis, waiting for approval, in repair, road test or ready for pickup — plus any notes from your technician.

An oil service takes about one hour and you can wait in our lounge. A 15,000 km package takes around two hours; a major service with timing belt is usually ready the same evening if you bring the car in the morning.

Rarely. A code tells you which system reported a deviation, not which part is faulty — a “lean mixture” code can be a sensor, a vacuum leak or a fuel pump. We verify with live data and measurements, so you do not pay for parts that were not the cause.

No. Once the gearbox is out we measure the flywheel’s free play and check it for heat marks. If it is within the manufacturer’s tolerance we reuse it; if not, we show you the measurement before replacing it. Since the labour is the same, replacing a worn flywheel at this point saves a second removal later.

Most cars built before about 2017 use R134a; newer models mostly use R1234yf. The type and quantity are printed on a label under the bonnet. Our A/C station works with both and fills exactly the specified amount.